Application Support Specialist
National Accounts
Security 101 – National Accounts is now recruiting an Application Support Specialist. Responsibilities include deployment & maintenance of enterprise class security system applications including access control, video surveillance, visitor management, intrusion, and communications. Key focus on maintaining and repairing items sold through service contract or warranty.
Salary:
This is a full-time exempt role with a salary range of $85,000 and $100,000, commensurate with skills, product knowledge and experience. Our benefits include medical, dental, vision, prescription coverage, 401(k) match plan, paid holidays, PTO and more. We will provide a laptop, and smart phone.
Benefits:
Our benefits include medical, dental, vision, prescription coverage, 401(k) match plan, paid holidays, PTO and more. We will provide a laptop, and smart phone.
Skills/Abilities:
- 4+ years working in the electronic field where AC/DC theory is used daily.
- 4+ years working with computers at the systems level.
- The ability to build a video or access control server from ground up.
- Understanding current LAN technology, telecommunications, PLC, and relay logic.
- Strong working knowledge of Microsoft Operating Systems.
- Ability to interact effectively at all levels and across diverse cultures.
- Excellent communication skills.
- Ability to solve practical problems and carry out responsibilities with minimal supervision.
- 4+ years working with computers at the systems level is desirable.
Responsibilities:
Key focus on maintaining and repairing items sold through service contract or warranty. This includes remote diagnostics & testing, programming and activation of new security equipment, customer training, quality control, assistance in preventative maintenance inspections, and other duties and tasks as assigned by the Service/Operations Manager.
• Remote troubleshooting & diagnostics for customer security systems
• Provides technical support to service and installation technicians on all product lines supported by the company.
• Remote testing support during preventative maintenance inspections.
• Responsible for starting up and checking out systems to ensure all aspects of the system are working, documented, and reported properly.
• Responsible for application configurations.
• Responsible for customer and employee product training.
• Maintains a good line of communications between service dispatcher and customer representative.
• Utilizes Security 101 Software Application to document, track, and close service requests.
• Help track labor hours, parts and equipment consumed in responding to scheduled service calls.
• Participate in after-hours on-call schedule.
Education:
- High School (or GED) minimum requirement
- Electronics training from a Technical School or Military training in electronics or communications (preferred)