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Creating Value for Your IT Customers

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Creating-Value-for-Your-IT-Customers

This interesting article addresses creating business value amongst your IT customers and the four phases of developing this value within IT departments.

  • Phase 1-fear of the unknown: this has to do with a systems integrator possibly being outside their comfort zone when approaching and conversing with IT departments.
  • Phase 2-Territorial Encroachment: this phase deals with the unknown world of change.
  • Phase 3-Cautious Curiosity: recognizing that change is inevitable and you must learn to embrace it by seeking info, listening to advice, etc.
  • Phase 4-Value Verification: this is the "how does everyone win" phase. This is where performance metrics should be measurable, practical and have reasonable timelines.

For more on this article, please click HERE.