Our portfolio of services is provided by a team of skilled and qualified experts, who have in-depth knowledge of security principles and processes, a comprehensive understanding of your vertical, experience in developing intricate projects, and adherence to Security 101’s core values of fanatical customer service and integrity.


Service Coordinator/Dispatcher

National Accounts

August 9, 2023

Security 101 – National Accounts is now recruiting for a Service Coordinator and Dispatcher to work with our Senior Service Coordinator in tracking service contracts, active dispatching of service technicians, billing, and parts repair tracking. This is an in-office position, located in Lutz, FL.


Hourly wage varies from $18.00 to $25.00, non-exempt, commensurate with skills, product knowledge and experience.


  • Must have a strong sense of urgency in problem-solving and identifying potential issues quickly to maintain a positive reputation in our fast-paced industry.
  • Must have prior experience in dispatching service and the ability to effectively communicate to customers and technicians’ requirements for scheduling service-related issues.
  • Clear, articulate verbal and written email communication skills are a must.
  • Must be dependable with high attention to follow-up.
  • Timely, accurate, and efficient handling of all work orders from start to finish.
  • Professional, business-like manner with Customers, Service Branches, and Team Members.
  • Strong customer relations.
  • Results-driven and always looking for ways to improve.
  • Proficient in Microsoft Outlook.


  • Ensuring all Service appointment details including labor, parts and issues are properly logged into the Security 101 Software application.
  • Maintains Customer Service Contract information database up to date within the Security 101 Software Application.
  • Responsible for working with Vendors and Service Branches in the tracking of material orders, repairs and returns.
  • Responsible for assigning/coordinating scheduled appointments with Service Branches.
  • Assist Service Manager in the Operations-to-Service Turnover process.
  • Works with the Service Manager on special projects and other duties as assigned.


  • High School (or GED) minimum requirement
  • 2-year associate degree

Security 101 is a DFWP and EOE. Our employees work in a motivating, team-oriented work environment with paid health plan, vision, dental, prescription, 401K, paid vacation and holidays. If you meet the qualifications, please contact us today to learn how you can join this great place to work!

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