Our portfolio of services is provided by a team of skilled and qualified experts, who have in-depth knowledge of security principles and processes, a comprehensive understanding of your vertical, experience in developing intricate projects, and adherence to Security 101’s core values of fanatical customer service and integrity.


Application Support Specialist

National/Global Accounts

April 20, 2023

Security 101 – Global Accounts is now recruiting an application Support Specialist. Responsibilities include deployment & maintenance of enterprise class security system applications including access control, video surveillance, visitor management, intrusion, and communications. Key focus on maintaining and repairing items sold through service contract or warranty.


$62,400. to $87,360/Annual non-exempt, commensurate with skills, product knowledge and experience.


Our benefits include medical, dental, vision, prescription coverage, 401(k) match plan, paid holidays, PTO and more. We will provide a laptop, and smart phone.


  • 4+ years working in the electronic field where AC/DC theory is used daily.
  • 4+ years working with computers at the systems level.
  • Understanding of current LAN technology, telecommunications, PLC, and relay logic.
  • Strong working knowledge of Microsoft Operating Systems.
  • Ability to interact effectively at all levels and across diverse cultures.
  • Excellent communication skills.
  • Ability to solve practical problems and carry out responsibilities with minimal supervision.
  • 4+ years working with computers at the systems level is desirable.


Key focus on maintaining and repairing items sold through service contract or warranty. This includes remote diagnostics & testing, programming and activation of new security equipment, customer training, quality control, assisting in preventative maintenance inspections, and other duties and tasks as assigned by the Service/Operations Manager.

  • Remote troubleshooting & diagnostics for customer security systems
  • Provides technical support to Service and Installation Technicians on all product lines supported by the company.
  • Remote testing support during preventative maintenance inspections.
  • Responsible for starting up and checking out systems to ensure all aspects of the system are working, documented, and reporting properly.
  •  Responsible for application configurations.
  • Responsible for customer and employee product training.
  • Maintains a good line of communications between service dispatcher and customer representative.
  • Utilizes Security 101 Software Application to document, track, and close service requests.
  • Help track labor hours, parts and equipment consumed in responding to scheduled service calls.
  • Participates in after-hours on-call schedule.

Current certification or proficiency in one of the following is a plus:

  • Access Control: Honeywell-ProWatch, Software House, Lenel, Genetec, Amag
  • VMS: Honeywell-MaxPro, Genetec, ExacqVision, Milestone
  • Intercom: Commend, 2N, Aiphone
  • Security 101 will invest in training for the right candidate.


  • High School (or GED) minimum requirement
  • Electronics training from a Technical School or Military training in electronics or communications (preferred)

Security 101 is a DFWP and EOE. Our employees work in a motivating, team-oriented work environment.

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